Do you offer free delivery?

Yes. During Joan's Retirement Sale, delivery is free on every order across Australia, whether you're in a capital city or a small coastal town. It's part of the sale, so it ends when the sale does. At checkout, you'll also see our optional Secured Shipping for $4.95. It's completely up to you, and you can simply untick it.

What is Secured Shipping?

Every order is sent with tracking, and we look after your parcel from the moment you order until it’s at your door. Secured Shipping is a small optional extra for complete peace of mind. If anything unexpected happens along the way, we’ll send a replacement or refund you straight away, with no forms and no waiting. It’s $4.95 at checkout, and you’re welcome to untick it.

When will I receive my tracking number?

You’ll receive your tracking number by email within 1-24 hours after placing your order, so you’ll always know where your parcel is.

How can I make sure it will fit me properly?

We know how frustrating it is when something arrives and the size is nothing like you expected. That’s why every product page has a detailed size chart in Australian sizes , so you can order your usual size with confidence. Our tip: lay a similar piece you already love flat and compare it with the measurements. In between sizes? We usually recommend sizing up for the most comfortable fit. Still unsure? Email us at info@theboathousewardrobe.com or visit our contact page , and we’ll happily help you choose.

What if it’s not quite right?

No worries. Shopping online means you can’t try things on first, so we make it easy if something isn’t right. You have 30 days from delivery to let us know. Just email us at info@theboathousewardrobe.com with your order number. One of our customer care team will get back to you within 24 hours to sort it out. Approved refunds go straight back to your original payment method.

How do I track my order?

Once your order is confirmed, you’ll receive an email with your order number. Simply visit our Order Tracking page and enter your order number or email address to see exactly where your parcel is.

I’ve got an event coming up. Will it arrive in time?

If you’re shopping for a wedding, a birthday lunch or Christmas, order as early as you can and keep an eye on your tracking. Have a date in mind? Email us at info@theboathousewardrobe.com before you order, and we’ll give you an honest answer.

Can I change or cancel my order?

Yes, within 30 minutes of placing your order. Just email us at info@theboathousewardrobe.com with your order number. After that, your order goes into processing and can no longer be cancelled, changed or combined with another order. If something isn’t right when it arrives, we can always help you with a return.

I Have an Issue With My Order. How Can I Contact You?

If you experience any issues or have questions, visit our contact page to connect with our support team. We’re here to assist you promptly.

Tibby | Handmade Comfort Carry Bag – The Boathouse Wardrobe

Name: Tibby | Handmade Comfort Carry Bag
Brand: The Boathouse Wardrobe
Price: 59.95 AUD
Availability: InStock

5/5

Norma C. — Dubbo, NSW

i love how easy it is to style. You can... i love how easy it is to style. You can dress it up or keep it casual and it still looks put together. Really happy with the quality and how it feels.
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This customer purchased...

5/5

Priya Sharma — Parramatta, NSW

I was going to order one. Then I saw you... I was going to order one. Then I saw you get 15% off when you order two. So I ordered two. Then I saw the three-piece discount and went back and added a third. My husband said I was being impulsive. I said I was being efficient. All three arrived and all three fit. He’s stopped complaining.
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This customer purchased...

5/5

Frances D. — Launceston, TAS

My daughter encouraged me to treat myself after losing my... My daughter encouraged me to treat myself after losing my husband. Put this dress on and felt a bit more like myself again.
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This customer purchased...

5/5

Helen A. — Wollongong, NSW

I’ve had bad experiences ordering online, but my sneakers arrived... I’ve had bad experiences ordering online, but my sneakers arrived in about 10 days. I got an order confirmation and a shipping email too.
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This customer purchased...

4.8/5

Judith C. — Darwin, NT

I bought the same dress in two colours with the... I bought the same dress in two colours with the discount. Still a little pricey, but both are lovely. The stitching is neat and the colours match the photos.
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This customer purchased...

5/5

Evelyn R. — Wagga Wagga, NSW

i ordered the wrong size by mistake , went one... i ordered the wrong size by mistake , went one size too small. I emailed and heard back the same day with a clear answer. They walked me through exactly what to do. It was sorted without any drama. The replacement arrived and fit beautifully. I wouldn’t have ordered again without that experience.
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This customer purchased...

5/5

Robyn C. — Adelaide, SA

My arms are not what they were. I don’t like... My arms are not what they were. I don’t like drawing attention to them. I was nervous to order because the model in the photo is clearly decades younger than me. But the sleeves are long enough to cover what I want covered, and they don’t cling. Finally a brand that actually designs for women who live in these bodies.
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This customer purchased...

5/5

Gloria N. — Mackay, QLD

I was a bit hesitant after past hassles with returns.... I was a bit hesitant after past hassles with returns. They were lovely when I emailed about sizing, and the dress fits perfectly.
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This customer purchased...

5/5

Eleanor P. — Rockhampton, QLD

Bought this as a little treat for myself, no special... Bought this as a little treat for myself, no special occasion. Wore it to lunch with a friend and she said I looked lovely.
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This customer purchased...

4/8

Donna Tran — Cabramatta, NSW

The fabric feels amazing and the stitching is beautifully clean.... The fabric feels amazing and the stitching is beautifully clean. It’s got that refined look I’d been after. Definitely worth it.
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This customer purchased...

5/5

Carolyn B. — Bendigo, VIC

I wore this dress for our family photos and felt... I wore this dress for our family photos and felt really good in it. Two of my daughters in law asked where I got it.
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This customer purchased...

5/5

Margaret W. — Ballarat, VIC

I bought this for my son’s wedding. I usually avoid... I bought this for my son’s wedding. I usually avoid the camera, but I actually liked how I looked in the photos for once.
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This customer purchased...

5/5

Patricia H. — Sunshine Coast, QLD

This dress sits nicely over my tummy without making me... This dress sits nicely over my tummy without making me look pregnant. I wore it to my granddaughter’s concert and got three compliments.
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This customer purchased...

5/5

Shirley M. — Hervey Bay, QLD

I usually struggle with sizing, but this fits perfectly. The... I usually struggle with sizing, but this fits perfectly. The fabric feels lovely too.
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This customer purchased...

4/8

Anne L. — Toowoomba, QLD

I love being a grandmother, but I still want to... I love being a grandmother, but I still want to look stylish. This dress was a little pricey, but it’s elegant without being too formal.
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This customer purchased...

5/5

Joan F. — Townsville, QLD

I’m 64 and find most clothes either too young or... I’m 64 and find most clothes either too young or too frumpy. I’ve bought three pieces here now and they really suit my style.
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This customer purchased...

5/5

Virginia S. — Geelong, VIC

I wasn’t expecting much for the price, but these heels... I wasn’t expecting much for the price, but these heels look lovely and feel well made. Worth every cent.
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