Refund & Return Policy
Refund & Return Policy
At The Boathouse Wardrobe, we want every customer to feel confident when placing an order with us.
If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
By placing an order with The Boathouse Wardrobe, you acknowledge and agree to this Refund & Return Policy.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn
- Unused
- Unwashed
- In its original condition
- Returned with all original tags attached
Before returning any item, you must contact our customer care team at info@theboathousewardrobe.com and request the correct return instructions and return address.
Returns sent without prior contact or to an unauthorised address may not be accepted or processed.
Our designated return facility may be located outside Australia.
Customers are fully responsible for all return shipping costs associated with voluntary returns, including change-of-mind returns, sizing-related returns, fit-related returns, and returns where the customer no longer wishes to keep the item.
The Boathouse Wardrobe does not cover, reimburse or accept responsibility for these return shipping costs unless required by applicable consumer law.
The cost of returning an item remains the responsibility of the customer until the parcel has been successfully delivered to the return address provided by our customer care team.
We strongly recommend using a tracked shipping service.
The Boathouse Wardrobe is not responsible for return parcels that are lost, delayed, misdirected, damaged in transit or not delivered to our designated return facility.
Any customs fees, import charges, handling charges, carrier fees or other costs incurred when returning an item are also the responsibility of the customer unless otherwise required by law.
A refund will only be processed after the returned item has been received and inspected.
2. Alternative Solutions
In many situations, a physical return may not be necessary.
Depending on the circumstances, our customer care team may offer an alternative solution such as:
- A replacement
- Store credit
- A partial refund while allowing you to keep the item
These options may offer a faster and more convenient resolution and may help avoid international return shipping costs.
Any alternative resolution is optional and must be agreed upon by both the customer and The Boathouse Wardrobe.
You are not required to accept a partial refund, store credit or replacement where another remedy is required under applicable consumer law.
3. Damaged, Defective, Incorrect or Lost Orders
Please contact us as soon as possible if:
- Your product arrives damaged
- Your product appears defective
- You receive the wrong product
- You receive the wrong size or colour compared with what you ordered
- Your order is materially different from what you purchased
- Your parcel is confirmed as lost during delivery
We may request reasonable evidence so that we can investigate the issue.
This may include:
- Photographs of the product
- Photographs of the packaging
- Videos
- Your order number
- Shipping information
- Other relevant evidence
Where a product is confirmed to be damaged, defective, incorrectly supplied or otherwise eligible for a remedy, we will provide an appropriate solution in accordance with the circumstances and applicable consumer rights.
This may include a replacement, refund, repair or another suitable remedy.
Where a customer is required to return a product because it is confirmed to have a covered defect or other problem, reasonable return shipping costs will be handled in accordance with applicable consumer law.
4. Refunds
Once your return has been received, it will be inspected.
We will then notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Approved refunds are normally processed within 5–10 business days.
Please note that banks, card providers and payment providers may require additional processing time before the funds appear in your account.
This additional processing time is outside the control of The Boathouse Wardrobe.
For voluntary returns, original shipping charges are non-refundable.
Return shipping charges are also non-refundable and remain the responsibility of the customer unless otherwise required by law.
We may refuse a voluntary return or refund where:
- The return request was submitted outside the return period
- The item has been worn or used
- The item has been washed
- Tags have been removed
- The item is damaged after delivery through customer use or improper handling
- The item is not returned in its original condition
- The return parcel is not received by our designated return facility
- The return does not otherwise meet the conditions of this policy
5. Sale and Promotional Items
Items purchased during a sale, promotion or special offer may be considered final sale for change-of-mind purposes.
This means that voluntary returns may not be available for these products unless stated otherwise.
This does not affect any rights you may have where a product is damaged, defective, incorrectly supplied or otherwise eligible for a remedy under applicable consumer law.
Please review the product page and promotional terms carefully before placing your order.
6. Non-Returnable Products
For hygiene, health or safety reasons, certain products may not be eligible for voluntary returns.
This may include, where applicable:
- Personal-use products
- Hygiene-sensitive products
- Perishable items
- Products with a limited shelf life
- Hazardous materials
- Flammable liquids or gases
Any applicable return restriction will be communicated where relevant.
7. Order Cancellations
We begin processing orders shortly after they are placed.
If you wish to cancel or change your order, please contact us within 30minutes of placing the order.
Please email:
and include your order number.
We will do our best to accommodate your request.
However, once an order has entered processing or fulfilment, cancellation or modification may no longer be possible.
If your order can no longer be cancelled, you may still request a return after delivery in accordance with this policy.
8. Return Shipping Responsibility
For clarity, customers are responsible for arranging and paying for return shipping for voluntary returns.
This includes returns relating to:
- Change of mind
- Incorrect size selected by the customer
- Fit preferences
- Colour preferences
- Style preferences
- No longer wanting the item
- Ordering multiple sizes or items for comparison
The Boathouse Wardrobe does not provide prepaid return labels for voluntary returns.
The Boathouse Wardrobe is not responsible for return shipping costs, customs charges, carrier fees or other costs associated with sending a voluntary return to our designated return location.
The customer is responsible for ensuring the parcel is properly packaged, correctly addressed and successfully delivered.
We recommend keeping your return tracking information until your return has been fully processed.
Contact
If you have any questions regarding a return, refund or your order, please contact:
The Boathouse Wardrobe
Our customer care team will be happy to assist you.
Nothing in this policy is intended to exclude or limit any consumer right that cannot legally be excluded.