Privacy Policy
Privacy Policy
This Privacy Policy explains how The Boathouse Wardrobe ("we", "our", or "us") collects, uses, stores and shares personal information when you visit our website, place an order, communicate with us or otherwise use our services.
We respect your privacy and take reasonable steps to protect the personal information entrusted to us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Product selections
- Payment and transaction information
- Account information, where applicable
- Communications with our customer care team
- Return, refund or complaint information
Payment information may be processed directly by third-party payment providers. We generally do not have access to complete payment card details.
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on our website
- Referring website
- Interaction with advertisements
- Cookie and similar technology data
2. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Process payments and refunds
- Provide order confirmations and tracking information
- Provide customer support
- Process returns, replacements and complaints
- Prevent fraud, abuse and unauthorised transactions
- Improve our website, products and services
- Understand how customers interact with our website
- Personalise certain website experiences
- Measure the effectiveness of advertising
- Provide relevant marketing communications
- Maintain business and transaction records
- Comply with legal and regulatory obligations
- Protect our legal rights and the security of our services
We only use personal information for legitimate business purposes or where otherwise permitted or required by applicable law.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website.
These technologies may help us:
- Keep items in your shopping cart
- Remember certain preferences
- Understand website traffic and usage
- Measure advertising performance
- Detect fraud and security issues
- Provide more relevant advertisements
We may use analytics and advertising technologies provided by third parties, including platforms such as Shopify, Meta and Google.
These third parties may collect information about how you interact with our website in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. Some features of our website may not function correctly if certain cookies are disabled.
4. Marketing Communications
Where permitted, we may use your contact information to send you information about:
- New products
- Special offers
- Promotions
- Store updates
- Other marketing communications
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important transactional messages relating to your orders, payments, returns or account.
5. Sharing Your Personal Information
We do not sell your personal information in the ordinary meaning of selling customer details for money.
However, we may share personal information with third parties where reasonably necessary to operate our business.
These may include:
- Shopify and other e-commerce service providers
- Payment processors
- Banks and payment networks
- Fulfilment partners
- Suppliers
- Warehouses
- Shipping and delivery providers
- Customer service providers
- Email and communication platforms
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- IT, hosting and cloud service providers
- Professional advisers
- Government authorities or regulators where required by law
We aim to share only the information reasonably necessary for the relevant service.
6. International Processing and Data Transfers
The Boathouse Wardrobe works with service providers and business partners that may operate in different countries.
As a result, your personal information may be processed, stored or accessed outside Australia.
For example, information relating to an order may be shared with overseas fulfilment partners, technology providers or shipping partners where necessary to process and deliver your purchase.
Where required by applicable law, we take reasonable steps to ensure that personal information disclosed to overseas service providers is handled appropriately.
7. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against:
- Unauthorised access
- Misuse
- Interference
- Loss
- Unauthorised modification
- Unauthorised disclosure
Our website and payment processes may use security technologies such as encrypted connections and secure payment providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are also responsible for keeping any account credentials or passwords confidential.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected.
This may include retaining information to:
- Complete orders
- Provide customer support
- Handle returns or disputes
- Maintain accounting and tax records
- Prevent fraud
- Resolve chargebacks
- Comply with legal requirements
When personal information is no longer reasonably required, we may delete, destroy or anonymise it where appropriate.
9. Access and Correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing certain requests.
Please contact:
We will respond within a reasonable period.
10. Deletion and Privacy Requests
Depending on applicable law and the circumstances, you may request that we delete or restrict certain personal information.
Some information may need to be retained even after a deletion request where necessary for purposes such as:
- Legal obligations
- Tax or accounting requirements
- Fraud prevention
- Transaction records
- Dispute resolution
- Chargebacks
- Enforcement of agreements
We will assess privacy requests in accordance with applicable law.
11. Children's Privacy
Our website and services are intended for general retail customers and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us and we will review the matter.
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
The Boathouse Wardrobe is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you choose to visit.
13. Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate the matter.
Please include enough information for us to understand and investigate your concern.
We will aim to respond within a reasonable period.
You can contact us at:
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our service providers
- New technologies
- Legal or regulatory requirements
- Changes to how we process personal information
The most current version will always be published on this page.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:
The Boathouse Wardrobe