Terms and Conditions
Terms and Conditions
These Terms and Conditions govern your use of The Boathouse Wardrobe website and any purchases made through our store.
Throughout these Terms, the terms “we”, “us” and “our” refer to The Boathouse Wardrobe.
By accessing our website, placing an order or otherwise using our services, you agree to be bound by these Terms and Conditions, together with any policies referenced on our website.
Please read these Terms carefully before using our website or placing an order.
1. Use of Our Website
You may use our website only for lawful purposes.
You must not:
- Use the website in violation of any applicable law
- Attempt to interfere with the security or operation of the website
- Introduce malicious software, viruses or harmful code
- Use our content for unauthorised commercial purposes
- Copy, reproduce or exploit any part of the website without our permission
We may restrict or suspend access to our website where reasonably necessary to protect our business, customers, systems or legal rights.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, pricing, sizing information and other content displayed on our website are accurate.
However, slight variations may occur.
For example:
- Colours may appear differently depending on your screen or device
- Measurements may vary slightly
- Product appearance may differ slightly due to lighting, photography or manufacturing variations
These minor variations do not necessarily mean that a product is defective.
Nothing in this section limits any rights you may have where a product is materially different from its description or does not meet applicable consumer guarantees.
3. Prices and Payments
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may be changed from time to time.
The price applicable to your order will be the price displayed and accepted when your order is placed, subject to any obvious pricing or technical error.
Payment must be successfully completed before an order can be processed.
We may use third-party payment providers to process transactions securely.
By placing an order, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate.
4. Orders
Placing an order does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- The order appears fraudulent or suspicious
- Incorrect pricing or product information has been displayed
- The shipping address cannot reasonably be serviced
- The order breaches these Terms
If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.
We may also limit quantities where reasonably necessary.
5. Shipping and Delivery
Shipping times shown on our website are estimates.
Orders are normally processed within the timeframe stated in our Shipping Policy.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, public holidays, severe weather or other logistical disruptions.
Customers are responsible for providing complete and accurate delivery information.
Please review our Shipping Policy for further information regarding processing times, delivery estimates, tracking and shipping responsibilities.
6. Returns and Refunds
Returns, refunds, replacements and cancellations are governed by our Refund & Return Policy.
Customers are responsible for reviewing that policy before making a purchase.
Our voluntary return conditions do not limit any consumer rights that cannot legally be excluded.
7. Product Availability
All products are subject to availability.
We may modify, discontinue or replace products from time to time.
Where a product becomes unavailable after an order has been placed, we may contact you to offer:
- An alternative product
- A replacement
- A refund
You will not be required to accept an alternative product.
8. Intellectual Property
All content on our website, including where applicable:
- Logos
- Brand names
- Product photographs
- Graphics
- Website design
- Text
- Videos
- Marketing materials
is owned by, licensed to or lawfully used by The Boathouse Wardrobe.
You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.
You may use the website for ordinary personal shopping purposes.
9. Reviews, Comments and Submissions
Where you submit a review, comment, photograph or other content to us, you confirm that you have the right to provide that material.
You must not submit content that is:
- Unlawful
- Fraudulent
- Abusive
- Threatening
- Defamatory
- Misleading
- Infringing on another person's rights
- Containing malicious code
Where permitted, you grant us a non-exclusive right to use content you voluntarily submit in connection with our business, website, customer service or marketing activities.
We may remove content that breaches these Terms or applicable law.
10. Third-Party Services
Our website may use or link to third-party services, including:
- Payment providers
- Delivery providers
- Social media platforms
- Analytics providers
- Advertising platforms
- Other technology providers
These third parties may operate under their own terms and privacy policies.
We are not responsible for the independent content, systems or practices of third-party websites that are outside our control.
11. Personal Information
The collection and use of personal information is governed by our Privacy Policy.
By using our website or placing an order, you acknowledge that certain personal information may be processed as necessary to:
- Complete your order
- Process payment
- Arrange delivery
- Provide customer service
- Prevent fraud
- Operate and improve our website
Please refer to our Privacy Policy for further information.
12. Website Availability
We aim to keep our website available and operating correctly.
However, we do not guarantee that the website will always be uninterrupted or free from technical issues.
Access may occasionally be unavailable due to:
- Maintenance
- System updates
- Technical failures
- Hosting issues
- Security incidents
- Circumstances outside our reasonable control
We may temporarily suspend parts of the website where reasonably necessary.
13. Limitation of Liability
To the extent permitted by law, The Boathouse Wardrobe is not responsible for losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded or restricted.
Where the law does not allow a particular exclusion or limitation of liability, that exclusion or limitation will not apply.
14. Fraud and Misuse
We reserve the right to investigate orders or activity that we reasonably believe may involve:
- Fraud
- Chargeback abuse
- Payment misuse
- Identity misuse
- Unauthorised account access
- Abuse of our refund or return procedures
- Other unlawful activity
Where reasonably necessary, we may delay processing, request additional verification or cancel an order.
This does not affect any lawful consumer rights.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in:
- Our business practices
- Our website
- Our services
- Applicable laws or regulations
Updated Terms will be published on this page.
Changes will apply from the date they are published and will not retrospectively remove rights that have already arisen in relation to an existing purchase.
16. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
17. Governing Law
These Terms are governed by applicable law.
Where Australian consumer protection laws apply to a purchase, nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded.
Australian consumer rights may apply to overseas businesses that directly sell goods to consumers in Australia.
18. Contact Us
If you have any questions about these Terms and Conditions, please contact:
The Boathouse Wardrobe