Shipping Policy

At The Boathouse Wardrobe, we aim to make every delivery as simple, reliable and transparent as possible.

We offer Free Tracked Shipping Across Australia on all orders, with no minimum purchase amount required.

1. Processing Times

Once your order has been placed, our team begins preparing it for shipment.

Orders are normally processed within 1–3 business days.

Most orders placed on business days are processed within approximately one business day. Orders placed during weekends, public holidays or particularly busy periods may require slightly longer processing.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information where available.

2. Estimated Delivery Times

After your order has been processed and dispatched, the average estimated delivery time is:

8–12 business days

Please note that delivery times are estimates rather than guaranteed delivery dates.

Occasionally, circumstances outside our control may cause delays. These may include:

• High seasonal demand
• Public holidays
• Carrier delays
• Customs or border processing
• Severe weather
• Local delivery disruptions
• Other unforeseen logistical circumstances

We will always do our best to help if your shipment experiences an unusual delay.

3. Free Tracked Shipping

Shipping is completely free on all orders within Australia.

There is no minimum order value required.

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking details.

Tracking information may take several business days to show its first movement after dispatch.

If your tracking has not updated for an extended period, please contact us at:

info@theboathousewardrobe.com

Our customer care team will be happy to investigate the shipment for you.

5. Multiple or Separate Shipments

In some cases, orders containing multiple products may be shipped separately.

This may occur when products are dispatched from different fulfilment locations or when sending an item separately allows us to deliver part of your order sooner.

If your order arrives in more than one parcel, you will not be charged any additional shipping fees.

Please do not be concerned if one part of your order arrives before another.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name
• Street address
• Apartment or unit number
• Suburb
• State
• Postcode
• Contact details

If you notice an error after placing your order, please contact us immediately at info@theboathousewardrobe.com.

We will do our best to update the address before your order is processed.

However, once an order has been dispatched, we cannot guarantee that the shipping address can still be changed.

The Boathouse Wardrobe cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Delayed Shipments

Although the majority of orders arrive within the estimated delivery window, occasional delays can occur.

A delay does not necessarily mean that a parcel has been lost.

If your order has not arrived within the expected timeframe, please review your tracking information first.

If there has been no meaningful tracking update for an extended period, contact our customer care team and we will investigate the shipment with the relevant delivery partner.

8. Lost or Damaged Shipments

If your parcel is confirmed as lost during transit, please contact us so that we can provide an appropriate resolution.

If your order arrives damaged, please contact us as soon as possible and include clear photographs of:

• The product
• The shipping packaging
• Any visible damage
• The shipping label where possible

This allows our team to investigate the issue quickly and determine the appropriate solution.

9. Orders Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend first:

• Checking around the delivery location
• Checking your mailbox or safe-place location
• Asking other members of your household
• Checking with neighbours where appropriate
• Reviewing any delivery instructions or carrier updates

If you are still unable to locate the parcel, please contact us and we will help you investigate the delivery.

10. Contact Us

If you have any questions regarding your shipment, delivery or tracking information, please contact:

The Boathouse Wardrobe
info@theboathousewardrobe.com

Our customer care team will be happy to assist you.