Payment Policy
Payment Policy
At The Boathouse Wardrobe, we offer secure and convenient payment options to make your checkout experience as simple as possible.
Accepted Payment Methods
Available payment methods may vary depending on your location and device.
Common payment options may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Other supported local payment methods
The payment methods available to you will be displayed during checkout.
Please ensure that your selected payment method is valid and supported before completing your order.
Payment Security
Payments are processed through secure third-party payment providers.
Our website uses encrypted connections to help protect information transmitted during checkout.
The Boathouse Wardrobe does not directly store complete payment card details.
Your payment information is handled by the relevant payment provider in accordance with their own security and privacy practices.
Payment Processing
Orders will only be processed once payment has been successfully authorised and received.
If a payment is declined, reversed, cancelled or cannot be verified, your order may not be processed.
In some cases, we may request additional information where reasonably necessary to verify a transaction or protect against suspected fraud or unauthorised payment activity.
Currency
Prices are displayed in the currency shown on our website and during checkout.
For Australian customers, prices may be displayed in Australian Dollars (AUD).
If your bank or payment provider processes the transaction in another currency, additional conversion fees or charges may apply.
Any such fees are determined by your bank, card issuer or payment provider and are outside the control of The Boathouse Wardrobe.
Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
Refunds are processed in accordance with our Refund & Return Policy.
Once a refund has been approved and processed by us, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
These processing times are outside our control.
Payment Errors
If you believe you have been charged incorrectly, charged more than once, or experience another payment-related issue, please contact us as soon as possible.
Please include your order number and relevant details so that we can investigate the issue.
Contact
If you have any questions regarding payments, please contact:
The Boathouse Wardrobe